Privacy Policy

Last updated: October 2026

This Privacy Policy explains what personal data SpinEmpire Casino collects, why we use it, who we share it with, how long we keep it and what rights you have over it. As the data controller, we are required by gambling rules to process certain personal data so that you can play our games and use our optional services. When this policy says "we", "us" or "SpinEmpire Casino", it means GBL Solutions N.V., the company that operates the casino.

1. Who Controls Your Data

SpinEmpire Casino at spinempire.com is operated by GBL Solutions N.V., a company registered and established under the laws of Curaçao, registration number 155090, registered address Seru Loraweg 17, Curaçao. GBL Solutions N.V. is licensed by the Curaçao Gaming Authority under licence OGL/2024/589/0556 and is the controller of the personal data described in this policy. All gambling services are provided by GBL Solutions N.V.

Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V., acts as our payment agent on behalf of GBL Solutions N.V. It is registered in Cyprus under number HE 412602, with its registered address at Kasou 18, Office 41, 1086 Nicosia, Cyprus.

This policy forms an agreement between you and the company. By registering an account, you accept it. If you do not accept it, or do not wish to give us the personal data we need, please do not use our website.

2. Personal Data You Give Us

The data we collect directly from you depends on how you use our services:

Registration Data: To open an account, you provide your full name, username, email address, phone number, date of birth, gender, country of residence, zip code and a social security number. During registration we may also record your IP address and location data automatically. This category also covers any details you send us later through the website or by email.

Communication and Feedback Data: Messages, support chats, emails, requests and other correspondence between you and our team, plus your answers to surveys, feedback forms or other customer evaluations we run from time to time. We may keep copies of all communications you send us, including emails, so that we hold accurate records of your activity on our website.

Due Diligence Data: Your identity card, driving licence or passport number, proof of address, social security number, source of wealth or source of funds information, Bank ID, and financial statements or other financial details. We collect this to complete KYC checks, verify your age and identity, meet anti-money laundering (AML) requirements and comply with our licence conditions and other legal duties.

Financial Information: Bank ID, IBAN, payment system details and certain national identification numbers. We use this to process deposits to and withdrawals from your account, and also for KYC and AML compliance.

3. Data We Collect Automatically

Device Information: Details of the device, browser and software you use to reach our services, including your IP address, operating system version and device identifiers.

Logs and Usage Information: Our servers may record how you interact with the website so that we can understand how our services are used and improve them. This includes the content you view, the advertisements you click, the searches you run, any sharing of our services on social media, the date and time of your sessions, the pages you visit and how long you stay. Some of this is collected through cookies and similar technologies (see section 8).

Location Information: We may collect or infer your general location when you use our services.

4. Data We Receive From Other Sources

We never collect your personal data without your knowledge. To provide and personalise our services and to meet our legal obligations, we may also receive data about you from:

- Publicly available sources, such as public and government databases, the internet, social media platforms and online media.

- Commercial databases and third parties, including financial and credit institutions, fraud prevention agencies, online sellers, service providers and public authorities. They help us verify your information and investigate suspicious activity, in particular for fraud prevention and AML purposes.

- Information you have made public yourself, for example on social media, through linked accounts such as Facebook or Google, or on other public digital platforms.

We also use third-party services and technical support to process your online transactions and to deliver original game content.

5. How We Use Your Data

We process your personal data to run our services, in particular to:

- Process your bets and transactions, including payments by credit card and online payment systems.

- Provide the games and other services you choose on our website.

- Provide customer support, such as setting up and managing your account.

- Identify you and carry out the necessary verification checks.

- Send you promotional information and advertising content, including offers from our business partners, associates and affiliates.

- Meet our legal obligations, including the laws on preventing money laundering and terrorist financing.

- Monitor and investigate transactions to prevent fraud, deliberate delays, money laundering and other illegal or irregular gambling activity.

- Analyse market trends and customer needs. Taking part in our surveys is optional, and you can always decline.

- Carry out research and statistical analysis on summary data.

6. Legal Basis for Processing

SpinEmpire Casino processes personal data in line with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the National Ordinance on Games of Chance (LOK) and related legislation.

We process your data only when we have a lawful basis to do so, for example when processing is needed:

- to perform our contract with you;

- to comply with our legal obligations;

- to pursue our legitimate interests or those of a third party;

- because you have given your consent;

- to establish, exercise or defend legal claims;

- on any other lawful basis available under applicable law.

7. Marketing Messages

We may use contact details such as your email address and phone number to send you advertising about our products, services and promotions, including those of our business partners and software providers.

If you no longer want to receive these messages, you can unsubscribe by writing to Customer Support at [email protected].

If you accept a prize won in one of our contests, you agree that we may use your name or nickname in our advertising without additional compensation, unless the law prohibits this.

8. Cookies and Similar Technologies

When you visit our website, our system automatically collects data such as your browser, IP address and the website that referred you. This may be done together with our platform suppliers and partners, who can provide us with demographic and interest data about our visitors. We do not use this data to identify you personally without your prior consent. We use cookies and similar tracking tools to collect it.

Cookies are small text files placed on your computer or mobile device while you browse our pages. Some are necessary for the website to work. Others make browsing more comfortable and help us give you better customer service. We use three types:

Required cookies: Give you access to the site and its basic functions, such as your personal account.

Functional cookies: Let us test and analyse how visitors use the website and the choices they make, such as session keys, languages or regions, so that we can improve the site based on visitor behaviour.

Advertising cookies: Help us measure how well our content marketing works. Our partners provide these cookies to track visits and measure the effectiveness of ad campaigns. We do not give your name, email address or similar personal data to affiliate partners, apart from the data collected by advertising cookies.

Your data may be combined with other personal information held by other providers. That external processing is governed by those providers' own notices and privacy policies. Several third-party providers also place cookies on our website to deliver their services to us, for example improving site navigation, tracking activity, and evaluating website performance and advertising effectiveness.

Most browsers accept cookies automatically. You can block some or all cookies, or delete those already stored, in your browser settings. We do not recommend blocking or deleting cookies, as this may limit your access to our website.

9. Sharing Your Data

We do not sell or rent your personal data to third parties. Your data is treated securely and shared outside the company only as this policy allows. We take all steps necessary to make sure our agreements with third-party service providers protect your personal data.

We share personal data only in the following cases:

- When the law, a court order, a warrant or another legal requirement obliges us to.

- With payment system operators, where we need to exchange data with them to process your payments. Their own privacy policies apply to those transactions.

- With licensing and official authorities, including the Curaçao Gaming Authority, and with regulators in other jurisdictions, to meet our legal and regulatory obligations.

- With a supervisory or law enforcement agency, when we consider it necessary to protect the legitimate interests of the company, our customers or any third party.

- When we consider disclosure necessary to protect ourselves, you or third parties, to investigate fraud or to respond to a government request.

- With our marketing service providers, where they need the data to carry out their work.

- With any other third party, if you have given your prior consent.

Service providers: Third-party providers support our website with hosting and management, marketing, analytics, modernisation and email newsletters. We make sure every transfer to them follows applicable data protection law and that each recipient is bound by the same obligations as we are under its service agreement.

Social media features: Our websites may include social features such as share or like buttons. They are provided by social media platforms such as Facebook, so the processing of your data through them is governed by that platform's privacy policy.

Business changes: If we acquire new businesses, or the structure of the company changes through a merger or a full or partial acquisition by another company, your personal data is very likely to be included in the sale or transfer. We will notify you by email before such a transfer takes place.

External links: Our website may link to websites run by third parties. We are not responsible for the privacy policies or data processing of external websites that we did not set up.

10. International Data Transfers

We may process your personal data in countries outside the EU and EEA. Before we transfer data to our affiliates or to third parties, we put appropriate safeguards in place so that your data keeps a high standard of protection. These include transferring data only to countries the European Commission recognises as providing adequate protection, using Standard Contractual Clauses approved by the European Commission, or applying other legally recognised safeguards.

11. How Long We Keep Your Data

Under our Terms and Conditions, both you and SpinEmpire Casino can close your account at any time. After closure, we keep your personal data on record for as long as the law requires. We use it only if competent authorities ask for our help with enquiries into financial or tax records, fraud, money laundering or any other illegal activity.

Under the anti-money laundering rules of licensed gaming jurisdictions in the European Union, we must keep the data you gave at registration, and any data provided while your account was active, for as long as you hold an account and for at least five years from your last transaction or the closure of your account. Requests to erase data before that period ends cannot be processed.

12. How We Protect Your Data

The law requires us to follow data protection standards whenever we collect and use your personal information, including when we manage your account, and we take these obligations very seriously. We protect your personal data and respect your privacy in line with best practice and applicable standards, and we take all reasonable precautions to keep your data safe and secure.

13. Your Privacy Rights

Depending on the law that applies to you, you may have the right to:

- access your personal data;

- have your personal data erased;

- restrict how we use your personal data;

- object to certain processing;

- withdraw your consent where processing is based on consent;

- object to direct marketing;

- lodge a complaint with a competent supervisory authority.

These rights are not absolute. They may be limited where we must process data for legal, regulatory, AML, licensing, fraud prevention, responsible gaming, dispute resolution, security or legal claim purposes. Where the law permits, we may extend the response period or decline requests that are unfounded, excessive or repetitive.

To exercise any of these rights, or to update personal details that have changed, contact Customer Support as described in section 15.

14. Age Requirements

SpinEmpire Casino is for adults only. In Canada you must be 19 or older in most provinces and 18 or older in Alberta, Manitoba and Quebec. Under our Terms and Conditions, nobody under 18, or under the legal gambling age in their own jurisdiction, may register an account. We check your age as part of the verification described in section 2.

15. Contact Us

For questions about this Privacy Policy, general information requests or requests to exercise your privacy rights, write to Customer Support at [email protected] with the subject line "Privacy Request" or "Information Request". You can also use the other contact details shown on our website.

Your request will be passed to the responsible department and reviewed within the timeframes set by law.

16. Changes to This Policy

We may update this Privacy Policy from time to time, so please check it regularly. The date of the current version is shown at the top of this page. If you keep using our website or services after a change is published, you accept the updated policy.