Read these Terms carefully before creating an account. By registering, making a deposit, or using the platform, you agree to be bound by these Terms in full.
Last updated: 14 October 2026
These Terms form a binding agreement between you, the individual who creates an account and plays ("you," "the Player"), and SpinEmpire Casino ("we," "us," "the Casino"). SpinEmpire Casino is operated by GBL Solutions N.V., a company registered in Curaçao (company no. 155090, Seru Loraweg 17, Curaçao), and licensed by the Curaçao Gaming Authority under licence OGL/2024/589/0556. Payments are handled by Ramtinar Techconsult Limited, our payment agent in Cyprus.
You accept these Terms when you create your account. Each game has its own rules, and every bonus and promotion has its own terms published with the offer. They apply together with these Terms and our general Bonus Terms. If a translation differs from the English text of our Terms, the English text prevails.
We may amend these Terms, our products and our services at any time, without affecting games or bets already in progress. The version published on this page is the current one.
You must be of legal gambling age in your province: 19 or older in most provinces and 18 or older in Alberta, Manitoba and Quebec. We never accept players under 18. You confirm your date of birth at registration, and we check your age again with your documents during verification. If a player turns out to be under age, we close the account, and deposits and winnings on it are forfeited.
By registering, you confirm that online gambling is not prohibited where you live and that you can enter into contracts under the laws of your jurisdiction. Canada is among the countries we accept. Accounts opened from countries on the restricted list in our full Terms can be suspended. Some game providers limit their titles by region, so the games you see may depend on your location.
Each person may hold one SpinEmpire Casino account. You may not open an account for anyone else, or a second account linked to the same family, address, IP address, email or device. We may block duplicate accounts without notice. Bonuses, free spins and winnings received on a duplicate account are cancelled, and deposits made with it may be confiscated.
All details you give at registration must be truthful and kept up to date, including your name, date of birth, address, phone number and email. To correct them, contact our support team as soon as you notice a discrepancy. If we find that false information was provided, we close the account.
You open an account with your email address and a password. To complete registration, we ask for your full name, date of birth, residential address and phone number, and you confirm that you are of legal age and accept these Terms. A promo code is optional and only needed for offers that name one, such as HIGHROLL.
Canadian accounts are kept in Canadian dollars (CAD), so you deposit, play and withdraw in CAD. We keep player funds in a separate bank account. We are not a financial institution and do not pay interest on account balances.
Your email and password are your login. Keep them private: sharing, selling or transferring access to your account is not allowed, and you are responsible for all activity under your login. For extra protection, turn on two-factor authentication under My Account, Profile.
Verification starts after your first withdrawal request, or earlier if our Risk Department asks for documents. Upload them in the Verification section of your account or email them to [email protected]. We ask for:
For proof of address, we can't accept screenshots, edited documents, mobile phone bills, medical bills, receipts or insurance statements. Our KYC team works Monday to Friday, 09:00 to 18:00 (GMT+3), and reviews a complete set of documents within 72 hours, or three business days. Extra checks can add time. Please send all documents within 30 calendar days of the request. If an account is still unverified after that period, or a requested video verification is not completed, the account is closed and its winnings are cancelled.
We may ask for updated or additional documents at any time, including details of a deposit or the source of your funds as part of our anti-money-laundering checks. The account may be paused until we receive them.
An account becomes dormant after six consecutive months without real-money play. From then on, a maintenance fee of €10 a month or the equivalent in CAD may be charged on the 1st of each month at 00:00 UTC, until you place a real-money bet again or the balance reaches zero. Bonus funds on a dormant account are cancelled. After 12 consecutive months of dormancy the account is treated as inactive, and if we cannot reach you, we may delete it and void the remaining balance.
To close your account, email [email protected] from the address registered to it, giving at least 24 hours' notice. Requests sent from other addresses may not be processed. Withdraw your balance first: an account can be closed once it holds no funds and no withdrawal is being processed. If you close your account because of problem gambling, you agree not to open a new one.
Every account has Take a Break, which pauses it for 1 day, 3 days or 1 week, and Reality Check reminders after 60, 90 or 180 minutes, both under My Account, Settings. During a break, play, deposits and withdrawals are locked, and open withdrawal requests are cancelled with the money returned to your balance. For indefinite self-exclusion, email [email protected]. More tools and free support lines are on our responsible gaming page.
We set the minimum and maximum deposit for each payment method, and the cashier shows both before you confirm a payment. To qualify for a welcome bonus stage, deposit at least CA$30 (CA$35 for the third stage under its written terms). Method details are on our payments page.
How quickly a deposit is credited depends on the payment method and on the bank or payment provider you use. We do not accept cash.
Deposit only from cards and accounts in your own name. Third-party payments and transfers between player accounts are not allowed. We may reject a deposit and suspend an account until ownership of the payment method is confirmed. By depositing, you confirm that the money is yours and comes from a lawful source.
We pay withdrawals once your account is verified. Winnings go back through the method you deposited with. Withdrawals up to the total of your card deposits may be returned to the card as refunds, with any amount above that paid by another available method. If a method can't receive a payout, we choose another route, and for a first payout we may use a bank wire to complete our KYC checks. Up to three withdrawal requests can be open at once.
Our anti-money-laundering rules ask you to bet at least three times your deposit before withdrawing, and money that was deposited but never played can't be withdrawn. A request made before your bets reach three times the deposit may carry a commission (see 5.5), or our finance team may ask you to finish the wagering first. A withdrawal requested while a bonus is active cancels the bonus and its winnings.
| Payout route | Minimum |
|---|---|
| Bank transfer | CA$15 |
| Crypto | CA$80 |
| Other methods (cards, e-wallets, payment services) | CA$30 |
For Interac, the minimum is CA$15 or CA$30, depending on how the payout is routed. The cashier shows the minimum for your route.
| Step | Timing |
|---|---|
| Verification review | Up to 72 hours (three business days) once all documents are in |
| Processing by our finance team | Monday to Friday, 09:00–18:00 (GMT+3), for verified accounts |
| Payout after processing | From a few hours up to a couple of business days, depending on the method |
Requests sent outside these hours, including at weekends, are picked up when processing resumes.
| Loyalty level | Per transaction | Per day | Per month |
|---|---|---|---|
| 1–29 | CA$750 | CA$750 | CA$15,000 |
| 30–49 | CA$1,000 | CA$1,000 | CA$15,000 |
| 50–75 | CA$1,500 | CA$1,500 | CA$22,500 |
| 76–100 | Personal | Personal | Personal |
Limits grow with your loyalty level, and a new account starts in the first band. Until your identity, age and place of residence are verified, payouts are capped at €2,000 within 24 hours and €2,300 in total since registration.
Our welcome package covers your first four deposits with matches of 100%, 125%, 50% and 100%, each up to CA$750, for up to CA$3,000 plus 350 free spins and 20 Coins. No bonus code is needed. Each stage is activated within 7 days of being credited and wagered within 7 days of activation. HIGHROLL, for a first deposit of CA$750 or more, gives a 100% match up to CA$1,500 and 250 free spins with x40 wagering in place of the first stage. Current offers and their terms are on our bonuses page.
Welcome stages carry x45 wagering on the bonus amount, and free spin winnings are also wagered x45. Real-money and bonus bets both count, and your real money is played first, so a CA$100 bonus needs CA$4,500 in eligible bets. Other promotions follow their own terms, shown with each offer, for example x40 for HIGHROLL and the weekly reloads.
Unless an offer states otherwise, a bonus must be activated within 48 hours of being credited and wagered within 5 days of activation. A deposit promo code must be applied within 48 hours of the deposit.
Winnings from welcome cash bonuses can be withdrawn up to four times your deposit, and HIGHROLL winnings up to five times the bonus. Each free spin pack has its own winnings cap, shown with the offer. Our Bonus Terms also set these caps: CA$75 for a no-deposit bonus on registration, CA$150 for loyalty no-deposit bonuses and free spins, CA$75 for Coin Shop rewards, CA$750 for level-up rewards, and €20 or the equivalent for no-wager free spins unless an offer states otherwise. Winnings above a cap are removed from the balance.
While a bonus is active, the maximum bet is CA$7 per spin, hand or game round. This includes bonus buys, purchased bonus rounds and bet doubling. Larger bets breach the bonus terms and can lead to the bonus and its winnings being cancelled.
| Category | Contribution |
|---|---|
| Slots | 100% |
| Eligible instant games (listed in our Bonus Terms) | 10% |
| Roulette (except live dealer) | 5% |
| Other games | 0% |
Live dealer games, table games and jackpot games can't be played while a bonus is active, and neither can the individual slots listed in our Bonus Terms.
You can hold one active bonus at a time, and deposit bonuses don't combine. Each offer can be claimed once per person, household, address, email, IP address, phone number, payment account and device. You can refuse any bonus or cancel it before the wagering is complete; cancelling removes the bonus funds and their winnings, while your real-money balance stays yours. Bonuses are not credited while a withdrawal request is open, and we may credit a bonus in two equal parts, 24 hours apart.
Delaying game rounds, free spins or bonus features until wagering is finished, or making new deposits while free spins or bonus features are still active, is not allowed. If we have strong reason to suspect bonus abuse, we may cancel the bonus and its winnings, exclude the account from future offers or close it.
Game results are determined by random number generators. If the result shown on your screen differs from the result recorded on the game server, the server result prevails, and our records are final in determining your play and its results.
Each game has its own rules and conditions, which apply together with these Terms.
If our software or hardware fails and a game round is interrupted so that it can't resume from the same point, we review each case individually and fairly, which can include restoring your balance or your last bet. Deliberate use of a technical error or loophole is not compensated. We may correct bets and winnings affected by an obvious error, and money credited to your account by mistake must be returned.
Your internet connection and devices are your responsibility, and we are not liable for losses caused by technical issues with them. The game server keeps the record of every round, as described in 7.1.
The following are prohibited and may lead to account suspension, cancellation of bonuses and winnings, or closure:
We check transactions to prevent money laundering and the financing of terrorism, and we look closely at complex or unusually large transactions. We do not open anonymous accounts, accept cash or accept bets from unidentified individuals, and we may report suspicious transactions to the relevant authorities.
Payouts and refunds go back through the channel you deposited with whenever possible. A player who deposited but placed no bets, or deposited only to receive free spins, can't withdraw that money. Where it is clear that a deposit was made without any intention to play, we may hold the payout until identity, age and place of residence are proven or three months have passed since the deposit.
We may hold a withdrawal while we review documents, and we may suspend an account pending investigation if these rules are not respected.
GBL Solutions N.V. processes your personal data as data controller to run your account, process payments, carry out verification and anti-money-laundering checks, prevent fraud and, where you agree, send you promotional messages. We do not sell or rent personal data. Under anti-money-laundering rules, we keep player data while the account is open and for at least five years after the last transaction or the account's closure.
You may have the right to access, correct or erase your data, restrict or object to its processing, withdraw consent and opt out of marketing. These rights can be limited where the law or our licence requires us to keep data. Email [email protected] with the subject "Privacy Request". How this website handles visitor data is described in our Privacy Policy.
All materials on the platform, including design, text, graphics, sound, video and software, are protected by copyright and other rights that we own or use under licence. You may use the platform for your own personal, non-commercial entertainment only.
You may not copy, distribute, alter or reproduce any platform content, or use our logos and trademarks, without our prior written consent.
We work to keep the platform running, but we can't guarantee uninterrupted access or error-free software. We may limit access to parts of the platform for maintenance or updates. We are not liable for losses caused by downtime, by your internet connection or devices, or by events outside our control.
Playing casino games involves the risk of losing money. We make no guarantee of any outcome, return or profit, and all play is at your own risk.
You are responsible for any taxes due on your winnings and for any reporting your jurisdiction requires.
The platform and games are provided without warranties, express or implied. To the extent permitted by law, we are not liable for indirect, special or consequential losses arising from your use of the platform or games, including loss of data, profit, revenue, business opportunity or goodwill.
We may suspend an account in the cases these Terms describe, for example while verification or payment checks are outstanding, during a chargeback, or when we suspect fraud, bonus abuse or other prohibited conduct. While an account is suspended, deposits, withdrawals and play are paused and no bonuses are credited. We look into the reason within a reasonable time and then reactivate or close the account.
We may close an account at any time with written notice sent to your contact details, and we refund the remaining balance on request. If an account is closed for collusion, cheating, fraud, money laundering or another breach of these Terms, the balance is forfeited.
If you disagree with a suspension or closure, write to [email protected]. If the matter goes to an alternative dispute resolution body, we provide that body with the reasons for our decision.
Contact our support team through live chat as soon as possible and describe the issue you are dealing with.
If support can't resolve the issue, send your complaint to [email protected]. We make every reasonable effort to resolve it, either straight away or by contacting you as soon as possible.
These Terms are governed by the laws of Curaçao, and the courts of Curaçao have non-exclusive jurisdiction over any dispute arising from them.
Live Chat: Available 24/7 via the chat icon on the platform.
Email: [email protected] for account, payment, privacy and closure requests and for complaints. Verification documents go to [email protected].
Operator: GBL Solutions N.V., Seru Loraweg 17, Curaçao, company no. 155090. Licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556.
By registering an account, you confirm:
